At Baleaf Clothing Shop, we design performance activewear to empower your dynamic lifestyle—whether you’re hitting the trails, the gym, or the city streets. Just as we craft our products with precision and care, we’re committed to providing a seamless experience from order to delivery and beyond. This policy outlines our shipping methods, timelines, and return procedures to ensure complete transparency and support for our active community.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timelines
We offer two shipping options to accommodate your needs:
| Shipping Method | Carrier | Cost | Delivery Time After Dispatch | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster delivery to most global destinations |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-friendly option for orders over $50 |
Important Shipping Notes:
- We ship globally, with the exception of some Asian countries and remote regions.
- Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.
- Shipping costs are non-refundable unless the return is due to our error.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Returns & Exchanges Overview
We stand behind the quality and fit of every item we create. However, we understand that sometimes a product might not meet your expectations. Our Returns & Exchanges policy is designed with the same commitment to clarity, efficiency, and customer care that defines our brand.
Key Policy Points
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unworn, unwashed, and in original packaging with all tags attached
- Proof of Purchase: Valid order number or receipt required
- Shipping Costs: Return shipping is the customer’s responsibility unless the item is defective or we made an error
Final Sale Items (Non-Returnable)
Based on our product categories and commitment to hygiene and performance standards, the following items are FINAL SALE and cannot be returned or exchanged:
- Sports Bras (for hygiene reasons)
- Shorts & Briefs (for hygiene reasons)
- Tights and Leggings (if the hygiene seal is broken)
- Any item marked as “Final Sale” or “Clearance” on the product page
This policy ensures the integrity and safety of our performance wear for all members of our active community.
Step-by-Step Return/Exchange Process
Within 15 days of delivery, email our customer service team at [email protected] with your return or exchange request. Please include:
- Your order number
- Full name and email address
- Item details (product name, size, color, quantity)
- Reason for return/exchange
- For exchanges: desired replacement item details
Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship items back without an RMA number.
Securely package the item(s) in their original packaging if possible. Include a copy of your order confirmation or the RMA email. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service for your protection.
Once we receive your return, our quality team will inspect it (typically within 3-5 business days). We will notify you via email once the inspection is complete.
For Returns: Your refund will be processed to your original payment method.
For Exchanges: We will ship the requested replacement item to your original shipping address. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.
Refund Timeline & Method
Refund Processing Timeline
After your return is approved, please allow the following time for your refund to appear:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your PayPal account |
Refund Method
All refunds are issued to the original payment method used for the purchase. Please note that original shipping fees (Standard or Free Shipping) are non-refundable unless the return is due to our error.
Need Assistance?
Our dedicated customer service team is here to help with any questions regarding shipping, returns, exchanges, or our policies.
Email: [email protected]
Address: 310 Park Street, San Francisco, US 94107
We aim to respond to all inquiries within 24-48 hours during business days.