Last Updated: October 26, 2023

At Baleaf Clothing Shop, we design performance activewear to empower your dynamic lifestyle—whether you’re hitting the trails, the gym, or the city streets. Just as we craft our Leggings, Sports Bras, and Jerseys & Jackets with precision and care, we stand behind the quality and fit of every item. However, we understand that sometimes a product might not meet your expectations. Our Returns & Exchanges policy is designed with the same commitment to clarity, efficiency, and customer care that defines our brand.

Our Philosophy: Your satisfaction is as important to us as the technical fabrics in our Winter Coats and Tights. We aim to make the return process as seamless and straightforward as possible.

1. Return & Exchange Policy Overview

  • Return Window: You may return or exchange most items within 15 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Proof of Purchase: A valid order number or receipt is required.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in your order.

Important Note on Final Sale Items: Based on our product categories and commitment to hygiene and performance standards, the following items are FINAL SALE and cannot be returned or exchanged:

  • Sports Bras (for hygiene reasons)
  • Shorts & Briefs (for hygiene reasons)
  • Tights and Leggings (if the hygiene seal is broken)
  • Any item marked as “Final Sale” or “Clearance” on the product page.

This policy ensures the integrity and safety of our performance wear for all members of our active community.

2. Step-by-Step Return/Exchange Process

1Initiate Your Request

Within 15 days of delivery, email our customer service team at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information.

2Wait for Authorization & Instructions

Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship items back without an RMA number.

3Package and Ship Your Item

Securely package the item(s) in their original packaging if possible. Include a copy of your order confirmation or the RMA email. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service.

4Inspection & Processing

Once we receive your return, our quality team will inspect it (typically within 3-5 business days). We will notify you via email once the inspection is complete.

5Refund or Exchange Fulfillment
  • For Returns: Your refund will be processed to your original payment method.
  • For Exchanges: We will ship the requested replacement item to your original shipping address. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

3. Refund Timeline & Method

  • Timeline: After your return is approved, please allow:
    • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement.
    • PayPal: 3-5 business days for the refund to reflect in your PayPal account.
  • Method: All refunds are issued to the original payment method used for the purchase. Shipping fees (Standard or Free Shipping) are non-refundable unless the return is due to our error.

4. Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Baleaf Customer Service Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email Address: [Your Email Address] Item(s) for Return/Exchange: – Product Name: [e.g., Women’s Long-Sleeved Top] – Size: [e.g., M] – Color: [e.g., Black] – Quantity: [e.g., 1] – Reason: [e.g., Size too large / Defective (please describe) / Changed mind] For Exchanges: – Desired Replacement Item: [Product Name] – Desired Size: [e.g., S] – Desired Color: [e.g., Navy] Please provide the RMA number and return shipping instructions at your earliest convenience. Thank you, [Your Name]

5. Contact Us

For any questions regarding returns, exchanges, or our policy, our dedicated team is here to help.

Baleaf Clothing Shop
Email: [email protected]
Address: 310 Park Street, San Francisco, US 94107

We aim to respond to all inquiries within 24-48 hours during business days.

Thank you for being part of the Baleaf community. We’re here to support your journey in performance activewear.